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How To Port?

Is your mobile number bothering you? Is it not available most of the time? Do you believe that the cost of the tariff package is high? Do you want another telecom operator because you are shifting from your current location?

If the answer to any of these questions is yes, then you should definitely try changing your telecom operator. Now if you think that to change your operator you have to change your number too, you are wrong! You can retain your current mobile number and switch to the operator of your choice.

The process of porting a mobile number involves various steps as mentioned in the article below!

What is Mobile Number Portability?

Mobile number portability (MNP) is a feature that allows a telecom service user to move from one operator to another, regardless of geographic area (e.g. Delhi to Mumbai). If a customer is not satisfied with the services of his current operator, he can port his mobile number to any other service provider of his choice.

Mobile number portability is a method that allows mobile phone customers to keep their phone numbers while switching from one mobile network provider to another. You do not need to pay extra charges for porting your number.

To port your number, follow the steps for mobile number portability as mentioned below:

  1. Check the website of the network operator (eg, Airtel/Vodafone) to which you wish to switch from your current network.
  2.  Input required information, such as your name, phone number and location.
  3. After logging in and uploading your details, you will be given the option of SIM delivery. Where you can choose the day and time slot to ship your sim.

Also, in the case of Airtel and Vodafone, there is no need to visit their outlets. After accessing their websites, you can port a number in your spare time in just a few easy steps. To port your number, you need a Unique Porting Code (UPC) and a valid ID/Address proof to switch your number from your current provider to a new number.

Step by Step Procedure on How to Port Mobile Number Operator

First of all, you need to choose the telecom operator to which you want to port your mobile number. As the decision is confirmed, follow these steps:

Step 1 :–  Send an SMS in the format, “PORT followed by space <mobile number you want to port>” to 1900.

For example, the message would look something like ‘PORT <9811198111>’ to 1900. (Remember to send SMS from the mobile number you want to port. Do not use another mobile number to port another mobile number)

Step 2 :– You will receive one 8-digit UPC (Unique Porting Code) as a reply from the existing mobile number operator on your registered mobile number. UPC remains valid for 4 days, except in places like Jammu & Kashmir, Assam, North East where UPC is valid for 30 days. So, it is good for the new operator to submit the UPC as soon as possible.

Step 3 :– Now, join your nearest service operator or visit the office/store. Submit the required documents for 8-digit UPC number and mobile number portability. The subscriber will be charged Rs. 5.74 by the new operator.

Step 4 :– At this stage, the new operator will send a request to the old operator for background verification of your mobile bill payment. Note that your previous operation decides whether to reject/approve your request to port the mobile number. You will be informed of the status of your request within a week.

Step 5 :– After the approval of your request, the new operator will notify you through SMS with the time and date of the mobile SIM port process. During the mobile number porting process, your mobile phone services will be unavailable for approximately 2 hours (as per TRAI rules, the mobile number porting process must be completed within 4 days of submission of the porting application).

Step 6 :– Insert new sim card, your mobile number will be activated with new network service.

How to get a Unique Porting Code (UPC)?

‘SMS port to 10-digit mobile number 1900 to receive 8-digit Unique Porting Code (UPC).’

You will get a response containing the special porting code. The porting code will be valid for 15 days. Charges for the SMS will be applicable as per your plan and usage.

UPC will be valid for 4 (four) days in all other regions except Jammu and Kashmir, Assam, as well as the North East, where it will be valid for 30 days. (The day on which the UPC is produced is not counted while computing the validity of the UPC.)

The following eligibility requirements must be met in order to generate a Unique Porting Code (UPC):

1.     The subscriber has paid ‘dues’ to the existing Telecom Company for the bill(s) paid as per the normal billing period in respect of postpaid mobile connections.

2.      It takes at least 90 days to become active in the network of the current operator.

3.    The request to update the owner of the cell phone number is not currently being processed.

4.      In accordance with the termination provision of the Customer Agreement, there are no outstanding binding obligations to satisfy the Customer.

5.      The court has not ruled that porting phone numbers is illegal.

6.      The phone number being ported is not in the midst of a legal battle.

If any of the above verification is negative, the UPC application will be rejected, and the explanation for the rejection will be sent to the user via SMS.

How to Withdraw Porting Request

A user can withdraw the porting application by sending SMS to 1900 within 24 hours of making the application. To terminate a port order, SMS ‘CANCEL’ (case-insensitive, i.e. ‘Cancel’ or ‘Cancel’, etc.) preceded by an interval and the ten-digit mobile phone number whose porting application has to be cancelled.

Reasons for Porting Request Rejection

For mobile numbers of individual users: Porting applications sent by the subscriber to the receiving operator with valid UPC during the validity period of the UPC will not be rejected.

For Organisational Mobile Numbers: In case the porting application is not followed by a valid authorisation letter provided by the corporate body, the incumbent operator may refuse the same.

ConclusionHow To Port

Following are the steps which will help you to port your number:

1. Choose the service provider to whom you want to port your number.

2. For mobile number portability send the following text message to TRAI’s central number – your 10 digit mobile number after port – 1900.

Example: Send ‘PORT 98xxxxxx98’ to 1900. You will receive an SMS back with a port out code which will be valid for 15 days only.

3. Visit your nearest operator store and tell them that you want to port your SIM. They will fill in the porting form and customer acquisition form for the port in the network.

Also, carry a passport size photograph and a self attested copy of the identity proof. As address proof, you can submit a copy of the rent agreement, landline bill, electricity bill or three months bank statement.

4. The next step is to submit your duly filled Porting Form and CAF to the operator along with the requisite documentary proof from the Mobile Service Provider.

5. If you are a postpaid customer, submit a paid copy of the last bill issued along with the porting form and CAF.

6. Once you complete the necessary formalities, get your SIM card from the new service provider. Depending on the service provider, you will be charged up to Rs 19 for porting.

7. This process usually takes seven working days to complete. For Jammu and Kashmir, Assam and North East, it may take up to 15 days.Your new mobile service provider will keep you updated about the date and time of porting through SMS.

8. After the specified date and time, replace the old SIM with the new one provided by your new mobile service provider and enjoy it.

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